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Steps on How to Recover Arrears for CSE Team

As at 21 Sep 2021
[vc_column_text]To re-habituate the client to pay for the service. Learn Strategic ways on how we can collect arrears and still deliver the service.[/vc_column_text][vc_custom_heading text=”Handling Arrears” google_fonts=”font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]

  • Approved to have payment arrangement extension up to maximum of 18 months 
  • Approved payment arrangement reduction amount up to 90 days
  • Payment arrangement reduction amount if client can set up auto payment with Credit Reboot
  • Approved payment moratorium not longer than 90 days

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Steps” google_fonts=”font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]

  1. CSE updating client through routine or targeted update
  2. Discuss and collect arrears following payment hierarchy
  3. Identify the reason why payments not made 
  4. Profile the capacity of the client, payment frequency, and situation
  5. Pitch for auto payment 
  6. Recap the agreement with the client 
  7. Send client the agreement letter 
  8. Reach out to the account team to set up a payment agreement 
  9. Accounts team to set up the auto-reminder for the client to receive

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Payment Hierarchy” google_fonts=”font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]

  • Ask for arrears in full 
  • Ask for good will or lump sum payment / 2-3 split payments for good will or lump sum

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  • If Client is willing to set up auto payment we can be more flexible and go to the minimum % to get in exchange of auto payment.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Payment Arrangement Reduction” google_fonts=”font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]

  • Reduction amount up to 90 days
  • Payment arrangement extension up to a maximum of 18 months
    • We need to know the start date of the service or payment arrangement 
    • It can go beyond 18 months for service or extension from the start date 

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Payment Arrangement Reduction” google_fonts=”font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]

  • Not longer than 90 days
  • In-depth profiling should be conducted 
    • The capacity of client, payment frequency, and situation
  • Renegotiate payment arrangement after the moratorium 
    • Talk about the total amount and duration for missed payments 
    • Plans on how they are looking to catch up
  • Send client the agreement letter terms and conditions and a reminder of the moratorium 
    • After the call send terms and conditions
    • 2 weeks prior end date of the moratorium send the client a reminder email 
  • Schedule a call back 1 week before to re-asses the client’s situation

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