Customer Service Executive Modules

[vc_row][vc_column][vc_column_text]Welcome to the Customer Service Executive module! If you’re here, it’s because you’re gearing up to join our fantastic team of CSE’s!

At CreditReboot we strive to make a difference in both the lives of everyday Australians and in the lives of our staff.

Throughout this module, you’ll have the opportunity to compete with those who came before you for a place in the coveted ‘Hall of Fame’. Top scorers in certain courses will hold the title of champion for the specific quiz or exam that they ace and go down in history as that courses champion until a new trainee comes to steal your throne.

If the idea of being a crown champion isn’t appealing to you, it’s important to keep in mind that there a lot of ways that the knowledge here can benefit you in the future by way of accolades and cash prizes. But, all those things are for the end of this module!

For starters, have a look at the below courses. Each course will take a few hours to complete and do need to be completed. If you ever get lost or confused throughout the process, it’s important to speak to your trainer![/vc_column_text][vc_separator]

Courses

[/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”2685″][vc_btn title=”Go to Course” color=”orange” link=”url:http%3A%2F%2Fcreditcheckapp.com.au%2Fcourses-2-2%2Fgetting-started-cse%2F|title:Getting%20Started||”][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”Introduction” google_fonts=”font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]This introductory course will take you through the very basic parts of the CSE job, highlighting what your role is, how it works alongside the other teams and what your responsibilities as a CSE are.

This includes;

  • CSE Roles and Functions
  • CSE vs DA’s
  • Reports & Dashboards

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”2688″][vc_btn title=”Go to Course” color=”orange” link=”url:http%3A%2F%2Fcreditcheckapp.com.au%2Fcourses-3%2Fonboarding-signup%2F|||”][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”Onboarding & Sign-Up” google_fonts=”font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]Walking you through the setup of a client and the first steps, this course breaks down what exactly needs to happen to make sure a client is properly entered in the system and how to correctly maintain a Clients account. This will include;

  • The Onboarding Process
  • Maintaining Notes

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”2804″][vc_btn title=”Go to Course” color=”orange” link=”url:http%3A%2F%2Fcreditcheckapp.com.au%2Fcourses-3%2Fcse-managing-clients%2F|title:System%20Training||”][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”Managing Clients” google_fonts=”font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]This course will walk you through how to manage complaints, follow up on missed payments and perform update calls. This course contains a number of talk tracks and helps break them down so you can be equipped with the tools needed to provide the best service to our client base.

  • Update Calls
  • Following Up Missed Payments
  • Managing Expectations & Addressing Complaints
  • Call Listening Samples

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”3219″][vc_btn title=”Go to Course” color=”orange” link=”url:http%3A%2F%2Fcreditcheckapp.com.au%2Fprofessionaldevelopmentmodules%2Faccounts%2F|title:System%20Training||”][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”Managing Overdue Accounts & Payments” google_fonts=”font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]This course will walk you through how to deal with overdue or non-paying accounts, how to approach the client, update their payment terms and collect outstanding service payments. The classes included are;

  • Account Receivables
  • Handling Payment Objections

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How To Understand The System

[vc_column_text]If you’re wondering about the numbering system that you will see in the menus, it’s all quite simple;[/vc_column_text][vc_single_image image=”3348″ img_size=”Full”][vc_column_text]All modules can be broken down into 3 parts. You have the primary ‘Module’ itself, which is numbered based on the order they are taught in ie 1 for the ADA training Module, 2 for the Onboarding training Module, 3 for the Professional Development module.

Inside of each Module, you have a Course. These Courses are the overarching theme of what you will be learning. Much like Modules, these are numbered based on the order taught.

Inside of Courses, there are classes – numbered the same way – that contain specific lessons.[/vc_column_text][vc_single_image image=”3349″ img_size=”large”][vc_column_text]With that in mind, you can easily refer to a Module, Course or Class by its respective number (ie. 1.1.2 or 1.2.3) without having to refer to the full name![/vc_column_text][/vc_column][/vc_row]