The Responsibilities of a Debt Advocate

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[vc_column_text]Congratulations, Assistant Debt Advocate on taking the steps to upskill to a Debt Advocate! We’re excited to guide you on this journey and to teach you how to obtain ideal outcomes for our clients by negotiating with Credit Providers.

This means now more than ever, it’s critical to keep in mind that CreditReboot is not a Bank or a Debt Collection Agency.

At this point, you should already know that to us our clients are people; not numbers. As a Debt Advocate, it will be your duty to ensure that a clients individual situation into account when we’re working.

It will be part of your job to keep an eye out for any ‘Red Flags’ that clients might have. Being unable to meet the CreditReboot service repayments, complaining about emotional stress and anxiety or refusing to agree to a reasonable outcome in debt settlement might all be signs that a client is better suited for Financial Counselling.

If an account ever seems as though our services will hurt the client more then help, you must notify any member of the Admin or management team so we can safely exit the client and pass them on to financial councillors.

Financial Councillors are a free service provided in Australia to help those who are in desperate need of financial help, with no real options outside of Bankruptcy. As such, if you hear any information from a Credit Provider that you think might mean that a Client may be in serious financial hardship, it is important to bring it to the attention of Debt Advocates, Team Performance Manager or Admin Staff.

Noticing these tell-tale signs of financial distress will be covered in this course, along side your standard Negotiation Training.[/vc_column_text][vc_text_separator title=””]

[vc_column_text]Incepted and Created in 2016, CreditReboot has morphed into a Debt Restructure service provider that helps consumers and small business owners manage debt that can no longer be serviced as a result of financial or economic turndown. 

We started as a DIY Credit Score Improvement Application (App) that allowed consumers to repair their credit file from a mobile phone, tablet or laptop.

However, through a more comprehensive understanding of credit compliance laws we realized that we could not only improve customers credit score but also their debt position with credit cards, mortgages and investment loans .[/vc_column_text]

[vc_column_text]We do not take on clients unless we are confident in negotiating a substantial reduction in your debt. We often negotiate settlements for a few cents in the dollar and affordable low-monthly payment plans with zero interest.

If we don’t save a minimum of 200% of the fee with us, we will instantly give you a 100% refund.

[/vc_column_text][vc_text_separator title=””][vc_column_text]The courses you will be working on will be focusing on building up your foundation. While you may have existing experience in the Debt Collection Industry, it’s likely you will learn many new things along the way. We ask that you take your time and ask as many questions as you can to ensure you have the most success in your future work with CreditReboot.

CreditReboot separates itself from other companies by ensuring we’ve got an intricate reward system to make sure our staff are always rewarded for their hard work. From proving your smarts in weekly Legal Quiz competitions to mapping workflow, you can earn bonus’ for showing that you know your stuff.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”3211″][vc_btn title=”Go To Course” color=”orange” link=”url:http%3A%2F%2Fcreditcheckapp.com.au%2Fcourses-2-2%2Fintroduction-da%2F|||”][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”Introduction to DA Land”][vc_column_text]Learn the ropes and the foundations of being a Debt Advocate! We’ll cover your basic responsibilities and duties here, the mindset you should have as you go about your work, and discuss how you can identify when a client might be better applicable for Financial Counselling.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”3218″][vc_btn title=”Go To Course” color=”orange” link=”url:http%3A%2F%2Fcreditcheckapp.com.au%2Fcredit-disclosure-demand-process%2Fda-quality-assurance-checklist%2F|||”][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”DA Quality Assurance Checklist”][vc_column_text]It’s critical that we make sure our information is factual and accurate, both in the Debt Under Management and the client’s Contact page. This ensures that we’re moving forward with a clear and accurate picture of our client’s situation, the history of the account, and the needs of the client’s financial situation to secure the best possible outcome for their circumstances. To do this, we need to use a Quality Assurance checklist to make sure the information is correct.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”3134″][vc_btn title=”Go To Course” color=”orange” link=”url:http%3A%2F%2Fcreditcheckapp.com.au%2Fcourses-2-2%2Fnever-split-the-difference%2F|||”][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”Never Split The Difference”][vc_column_text]An advanced 8-hour course on Blackswan Hostage Negotiations training, a key step in refining the skills you’ve been honing as an Assistant Debt Advocate. These more advanced skills will aid you in obtaining ideal outcomes for our clients unique financial circumstances.[/vc_column_text][/vc_column][/vc_row]