How Credit Repair Specialist Check list looks before lodging a dispute to CRB

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• CRS (Credit Repair Specialist) should check if there’s an updated LOA within 60 days
and updated copy of CF (Credit File). If there’s none, CRS need to email a request to
client by sending the template:

o SUB_CF_CR_NewLOACF on contact page – If both LOA & CF is not updated
o SUB_CF_CR_NewLOA on contact page – If only LOA is not updated
o How To Order Equifax Credit File – Contacts on contact page – If only CF is
not updated

• Once LOA & Credit File received, CRS should attach it on the attachment section on
contacts page with a relevant file name (DD MM YY – CF Equifax/LOA – Client’s
name)
• CRS should double check the CF if the negative listing/default was marked before
Credit Reboot

o Y/N – If Yes: CRS should assign task to CSE (Client Services Executive) to
contact client and discuss if client would like to proceed for additional Credit
Reboot service and quotation
o Y/N – If NO: If the negative listing/default was marked during Credit Reboot,
CRS can proceed in lodging a dispute to Equifax as it is part of our guarantee
– FOC (free of charge)

• If client would like to have CredEnq (Credit Enquiries) removed, CSE need to do
quotation as it is NOT part of our guarantee, it will be additional service.

**SPECIAL SCENARIO for it to be considered as FOC – it should be approved and
signed by the Management**

NOTE: CredEnq must be quoted in 99% cases

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